Customers once picked your brand over all the other options out there. Use personalized messages and incentives to bring them back.
Create a segmented list of customers who have purchased just once or have not purchased in a while. You can even check to see the last time you contacted them before following up.
Now that you've found your audience, create a personalized message template for these inactive customers with inviting content. You can even draft a custom Lookbook based on their first purchase to show your message was meant specifically for them.
Once a customer re-engages, be sure to put your best people on the job. Poor service experiences are the number one way to drive a customer away for good but empowering your team to build relationships with your customers will ensure customers get the treatment you promised.
Download Endear's e-book to learn how best to build relationships with your customers and keep them engaged with relevant content.
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