Turn one-time furniture buyers into lifelong customers
Endear helps home and furnishings brands track every customer's style, space, and timeline so your team always follows up at the exact moment they're ready to buy again.
Trusted by home and furnishings brands around the globe
I've worked in retail for 19 years and I've used clienteling platforms before. Nothing is nearly as intuitive or as easy to use as Endear.
David Alexander, Store Associate at Boll & Branch
2.2%
Average Email Conversion Rate
46%
Average Email Open Rate
1.7%
Average SMS Conversion Rate
Know exactly who's ready to buy next, and what to say when they do
No more digging through order history to remember if they bought the sectional or just browsed it. Endear surfaces a daily outreach queue for every associate to show exactly who's ready for the next product, when to reach out, and what to say - automatically.
How home furnishings brands utilize the best of Endear
Track the whole project, not just the purchase
See what else they've already bought so your team can recommend what else completes the room.
Send thank yous that account for lead times
Follow up after delivery and install, not just checkout, so the relationship doesn't go quiet during a six-week lead time.
Identify your VIPs and repeat renovators
Filter by spend, frequency, or project size to find the customers most likely to redo another room, or refer a friend.
See the full client journey
Every purchase, conversation, and preference across stores, ecommerce, and marketing in one profile so your team always knows what's next for that space.
Follow up on long consideration cycles
Furniture purchases don't close in one visit. Segment by browse history and cart activity to know exactly who's still deciding.
Book design consultations and in-home appointments
Manage high-consideration appointments like consultations, showroom visits, and delivery scheduling end to end.
Send room inspiration they'll open and shop from
Build shoppable lookbooks pulled straight from your live catalog, whether it's a full room, a curated collection, or a "complete the space" pairing. Clients browse, add to cart, and check out directly from outreach, no showroom visit required to start the conversation.
Ready to turn room-by-room purchases into lifetime relationships?
Get a tour of the platform with your catalog and sales cycle in mind.
Frequently Asked Questions
What is clienteling software for home and furnishings brands?
Clienteling software gives home and furnishings teams a shared record of each customer's purchases, style and fabric preferences, and project timeline. Plus the tools to follow up by text, email, or shoppable lookbook. It's built for long, considered purchase cycles where a customer furnishes a home room by room over months or years, not a single transaction.
How is clienteling different for furniture than for apparel or beauty?
Furniture and home goods purchases have longer consideration windows, higher average order values, and multi-step timelines (consultation, purchase, delivery, install). Clienteling for this vertical focuses less on frequent replenishment and more on staying present through a long sales cycle and recommending what completes a space the customer has already started.
Can Endear help my team follow up after delivery, not just after checkout?
Of course! Associates can time outreach around delivery and installation windows, not just the purchase date, so the relationship stays active through a customer's full project timeline.
How is Endear different from Klaviyo or Attentive for a home goods brand?
Klaviyo and Attentive send brand-level marketing at scale. Endear enables 1:1 outreach from real associates, backed by each customer's purchase history, room preferences, and past conversations. Most home and furnishings brands run both: marketing automation for the masses, Endear for the relationships.
Does Endear work for both large furniture retailers and smaller home goods brands?
Absolutely. Endear is built for growing omnichannel brands from a handful of stores to over 200, built on Shopify and beyond.
Does Endear integrate with our tech stack?
Yes! Endear has pre-built, one-click integrations with popular retail systems for home and furnishings brands, including point-of-sale, email, and SMS platforms. Check out all our integrations here.