The best clienteling platform for jewelry brands
Endear helps jewelry brands unify their customer data, grow their outreach, and build customer relationships that increase foot traffic and boost sales.
Trusted by 1500+ stores worldwide
Success Stories
How Gorjana's SMS Strategy Achieved a 20% Conversion Rate with Endear
Discover how Gorjana's SMS clienteling strategy with Endear enhanced foot traffic, boosted conversions, and fostered customer loyalty at their brick-and-mortar stores.
Success Stories
How Ippolita Elevates Their Clienteling with Endear
Learn how jewelry brand, IPPOLITA, leverages Endear for superior clienteling, improving customer interactions and sales through effective retail strategy.
Success Stories
How Alexis Bittar drove 32% growth in platform sales with Endear
Learn how jewelry and lifestyle brand Alexis Bittar leverages Endear to deliver a high-touch customer journey — regardless of where and how the consumer shops.
Endear's AI Opportunity Engine keeps the relationship going after the customer walks out.
Ditch the printed client lists, outdated spreadsheets, and sticky notes with an anniversary jotted down. Endear's AI Opportunity Engine tells every jewelry store associate exactly who to reach out to, when, and what to say automatically.
How jewelry brands use Endear
Send thank-you messages after every purchase
Follow up after every purchase with a personal note, because a jewelry piece deserves more than a receipt.
Remember every occasion
Track anniversaries, birthdays, and milestones so your team reaches out at the moments jewelry is made for.
Identify your VIPs
Filter by spend, frequency, or location to find the top customers near every store.
Help customers build their collection
See what she owns and recommend the pieces that layer and stack with it
Book appointments and consultations
Engagement rings, custom pieces, milestone gifts. Manage high-consideration appointments end to end.
See the full client journey
See every purchase, conversation, and preference across stores, ecommerce, and marketing so you know exactly what to recommend, and when to reach out.
Delight customers with jewelry lookbooks tailored just for them
Endear helps jewelry brands unify their customer data, grow their outreach, and build customer relationships that increase foot traffic and boost sales.
How gorjana turned SMS into a 20% conversion channel
The Laguna Beach jewelry brand set out to drive foot traffic to its 80+ stores with personal, associate-sent texts.
The results: a 20% conversion rate on 1:1 outreach, customers converting within 7 days of contact, and 65% of SMS-driven sales happening in-store.
Endear has made the interactions with our client base so much more personalized and impactful because of their intuitive and customizable technology.
Lily Penberthy
eCommerce Sales and Customer Service Manager @ Alexis Bittar
Endear has allowed us to connect with customers on a more personal level across retail and online. The ability to directly communicate through a customer's preferred channel is pivotal to a great customer experience. The app is easy to use and quick to onboard. Also can not beat their prompt customer support replies.
Ryan L.
Director of Technology @ Gorjana
We use [Endear] for everything. We can see a consolidated version of [customer] purchase history, interactions with our customer service team, and interactions with our email marketing.
Ryan Bedford
Senior VP of Sales @ IPPOLITA
How Alexis Bittar Brought the In-Store Experience Online
Learn how lifestyle and jewelry brand, Alexis Bittar, leveraged Endear to offer a high-touch sales experience online.
Ready to turn one-time buyers into lifelong collectors?
Book a demo and we'll walk through Endear using workflows built for jewelry, with your store count and tech stack in mind.
Frequently Asked Questions
What is clienteling software for jewelry brands?
Clienteling software gives jewelry store associates a shared record of each customer's purchase history, style preferences, and important dates — plus the tools to act on it through personalized texts, emails, and shoppable lookbooks. It turns one-time gift buyers into repeat customers and collectors.
Can Endear track customer anniversaries and special occasions?
Yes. Customer profiles hold notes, key dates, and full purchase history, so associates can reach out ahead of anniversaries, birthdays, and holidays — the moments jewelry purchases are made for.
How is Endear different from Klaviyo or Attentive for a jewelry brand?
Klaviyo and Attentive send brand-level marketing at scale. Endear enables 1:1 outreach from real associates, backed by each customer's collection history, preferences, and past conversations. Most jewelry brands run both, and Endear's integrations mean associates can see what marketing already sent before they reach out.
Does Endear work for fine jewelry brands with high price points?
Yes. Brands from contemporary jewelry like gorjana to fine jewelry like IPPOLITA use Endear. High-consideration purchases are where 1:1 clienteling converts best.
How is Endear different than a standard CRM like Hubspot or Salesforce?
Traditional CRMs are built for B2B sales pipelines. Endear is built specifically for retail fashion and jewelry: for the workflows, team structures, and customer relationships that live on the sales floor. That's why store teams actually use it.
Does Endear integrate with our tech stack?
Yes! Endear has pre-built, one-click integrations with some of the most popular retail systems for jewelry brands on the market. Our library of prebuilt integrations ensure a streamlined workflow for your team to access real-time and historic data for the most accurate and personalized customer interactions and up-to-date product information. You can check out all our free integrations here.